STAYABILITY

PRIVACY POLICY

Effective Date: August 17, 2026

Stayability ("Stayability," "Company," "we," "us," or "our") is operated by Stayability USA LLC. We respect your privacy and are committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use the Stayability website, booking platform, verification services, messaging tools, property listings, and related services (collectively, the "Platform").

1. INFORMATION WE COLLECT

The information we collect depends on how you interact with the Platform.

A. Information You Provide

We may collect information that you provide directly to us, including:

Name
Email address
Phone number
Mailing address
Account credentials
Profile information
Profile photographs
Property listing information
Property descriptions
Property photographs and videos
Accessibility-related property information and questionnaire responses
Reservation and booking-related information
Reviews and ratings
Customer support inquiries
Messages and communications
Information submitted through forms, surveys, or other communications

B. Host Information

Hosts and property managers may provide information including:

Property ownership or management information
Property addresses and general location information
Availability calendars
Pricing information
Property rules and policies
Accessibility-related property features
Measurements
Verification documentation
Property photographs and videos
Information necessary to operate and manage listings and reservations

Hosts are responsible for ensuring that they have the right to provide information, photographs, videos, and other materials submitted to Stayability.

C. Guest Information

Guests may provide information including:

Reservation or booking-related information
Saved properties and favorites
Reviews and ratings
Communications with hosts
Customer support requests
Information voluntarily provided regarding accessibility or accommodation needs

Stayability does not require guests to provide a medical diagnosis or detailed medical history to use the Platform. Guests may voluntarily disclose accessibility or accommodation needs when communicating with hosts or Stayability.

Users should avoid providing sensitive medical or health information unless reasonably necessary for a specific request or communication.

D. Communications Information

Stayability provides messaging tools that allow users to communicate through the Platform.

When users communicate through the Platform, we may collect and store:

Messages between hosts and guests
Customer support communications
Booking-related communications
Attachments, photographs, files, and documents shared through the Platform

We may access, review, or use communications when reasonably necessary to provide Platform functionality, provide customer support, investigate suspected fraud or policy violations, resolve disputes, protect users, enforce our Terms of Service or other policies, or comply with legal obligations.

Users should avoid including unnecessary sensitive personal information in messages or attachments.

E. Payment and Transaction Information

Stayability uses or may use Stripe and other third-party payment service providers to facilitate payments, transactions, and host payouts.

Depending on the transaction and services being used, these providers may collect information such as:

Payment card or bank account information
Billing information
Transaction information
Identity-verification information where required by the payment provider
Information necessary to process host payouts

Stayability does not store complete payment card numbers on its own servers.

Payment and financial service providers process information in accordance with their own terms, privacy policies, and legal obligations.

Stayability may receive transaction-related information from payment processors, including payment status, payout status, transaction identifiers, limited payment details, fraud indicators, chargeback information, and other information reasonably necessary to administer reservations, payments, refunds, disputes, and payouts.

Stayability does not independently require users to submit government-issued identification unless such verification becomes reasonably necessary for a particular Platform function or legal requirement. Third-party payment or service providers may independently require identity verification in accordance with their own requirements.

F. External Booking Pages

Stayability may allow users to access a host’s or third party’s external booking website or booking page to complete a reservation.

When a user leaves the Stayability Platform and provides information directly to a host, booking provider, payment provider, or other third-party website, the collection and use of that information may be governed by that third party’s privacy policy and terms.

Stayability is not responsible for the privacy practices of third-party websites or services.

Stayability may also facilitate reservations and payments directly through the Platform as those services become available. Information collected through direct Stayability bookings will be handled in accordance with this Privacy Policy.

G. Virtual Verification Information

Stayability provides virtual accessibility verification services for participating properties.

The verification process may include:

Accessibility questionnaire responses
Property photographs
Property videos
Measurements
Notes and observations
Verification documentation
A live virtual video walkthrough, when needed or required

Stayability reviews this information to evaluate accessibility-related property features and determine applicable verification status, tiers, and/or accessibility badges.

Stayability does not ordinarily record or retain live virtual walkthroughs or screenshots from those walkthroughs. In limited circumstances, information from a walkthrough may be documented or retained when reasonably necessary for verification, quality control, dispute resolution, fraud prevention, legal compliance, or another legitimate Platform purpose.

Stayability does not conduct an in-person inspection as part of its standard virtual verification process unless expressly stated for a particular property.

H. Information From Third Parties

We may receive information from third parties when reasonably necessary to operate the Platform, including:

Payment processors
Hosts and property managers
Service providers
Fraud-prevention or security providers
Analytics or technology providers

In the future, Stayability may also receive property accessibility or verification information from third-party accessibility or verification organizations. If such information is displayed on the Platform, it may be identified as originating from a third party where appropriate.

I. Automatically Collected Information

When you use the Platform, we or service providers that support the Platform may automatically collect certain technical information, which may include:

IP address
Browser type
Device type
Operating system
Referral source
Pages viewed
Search activity
Clickstream information
Date and time of access
Platform interactions
Error and performance information

Stayability does not currently require users to provide precise GPS or device-location information to use the Platform.

Property addresses and general property locations provided in connection with listings are separate from a user’s device location.

2. COOKIES AND SIMILAR TECHNOLOGIES

Stayability and service providers that support the Platform may use cookies and similar technologies as necessary to operate the Platform, remember user preferences, maintain account sessions, understand Platform usage, improve functionality and performance, and help prevent fraud or abuse.

As our Platform develops, we may also use analytics or similar technologies to understand how users interact with Stayability.

Where required by applicable law, we will provide users with appropriate choices concerning non-essential cookies or certain uses of personal information.

Browser settings may allow users to block or delete certain cookies. Disabling cookies may cause portions of the Platform to function differently or become unavailable.

3. HOW WE USE INFORMATION

We may use personal information to:

Create and manage accounts
Authenticate users
Publish and manage property listings
Operate property search and discovery features
Facilitate reservations and booking-related activities
Facilitate communication between hosts and guests
Process or facilitate transactions, refunds, and host payouts when applicable
Conduct virtual verification services
Evaluate accessibility-related property features
Display accessibility-related property information
Assign and maintain verification status, tiers, and badges
Provide customer support
Communicate about accounts, listings, reservations, verification, and Platform services
Send necessary administrative and service-related notices
Detect and prevent fraud, abuse, and security incidents
Investigate disputes, chargebacks, complaints, and suspected policy violations
Enforce our Terms of Service and other Platform policies
Protect users and the integrity of the Platform
Improve and develop the Platform and our services
Analyze Platform usage and performance
Maintain business and transaction records
Comply with legal, regulatory, tax, and accounting requirements
Establish, exercise, or defend legal claims
Protect the rights, property, safety, and security of Stayability, our users, and others

We may also use information for other purposes disclosed to you when the information is collected or with your consent.

4. HOW WE DISCLOSE INFORMATION

We do not sell personal information for monetary compensation.

We may disclose personal information in the following circumstances:

A. Between Hosts and Guests

We may provide information between hosts and guests when reasonably necessary to facilitate inquiries, communications, reservations, stays, disputes, or other Platform functions.

B. Service Providers

We may disclose information to vendors and service providers that perform services on our behalf or support the Platform, including providers of:

Website hosting and technical infrastructure
Data storage
Payment processing and host payouts
Communications
Customer support
Analytics
Fraud prevention and security
Email services
Other technology or operational services

These providers may process personal information as necessary to provide their services and subject to applicable contractual and legal obligations.

C. Verification Services

We may disclose property and verification-related information to contractors or service providers when reasonably necessary to conduct or support Stayability’s verification services.

If Stayability works with third-party accessibility or verification organizations in the future, information may also be disclosed to or received from those organizations as reasonably necessary to provide the applicable service.

D. Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law, regulation, court order, subpoena, or other legal process
Respond to lawful requests from government or law-enforcement authorities
Investigate fraud, security incidents, or potentially illegal activity
Enforce our Terms of Service or other policies
Protect the rights, property, or safety of Stayability, our users, or others
Establish, exercise, or defend legal claims

E. Business Transactions

We may disclose or transfer information in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, investment, or other business transaction, subject to applicable law.

F. With Your Direction or Consent

We may disclose information when you direct us to do so, request a service requiring the disclosure, or otherwise consent.

5. PUBLIC PROPERTY LISTINGS AND PROFILE CONTENT

Certain information submitted to Stayability is intended to be displayed publicly as part of a property listing or user profile.

Depending on what a host or user chooses to provide, publicly displayed information may include:

Name or profile information
Profile photograph
Company or property-management information
Property listings and descriptions
Property photographs and videos
Property location information
Accessibility-related property information
Verification status, tiers, or badges
Reviews and ratings
Other information submitted for public display

Information posted publicly may be viewed, copied, saved, or shared by other users or third parties outside Stayability’s control.

Users should not submit information for public display that they do not wish to make publicly available.

6. ACCESSIBILITY INFORMATION

Accessibility-related property information may originate from:

Hosts
Property managers
Stayability’s virtual verification process
Photographs
Videos
Measurements
Questionnaires
Documentation submitted to Stayability

In the future, accessibility-related information may also originate from third-party accessibility or verification organizations.

We use this information to describe property features and help guests evaluate whether a property may meet their needs.

Accessibility information concerning a property—such as entrance configuration, doorway measurements, bathroom features, or other property characteristics—is different from personal information concerning a guest’s disability, diagnosis, or health condition.

Stayability does not require guests to disclose a disability or medical diagnosis to use the Platform. If a guest voluntarily provides information concerning personal accessibility or accommodation needs, we may use that information as reasonably necessary to facilitate communications, respond to the request, provide customer support, or otherwise provide the requested service.

7. FRAUD PREVENTION, PLATFORM SAFETY, AND ENFORCEMENT

We may collect, use, retain, and disclose information as reasonably necessary to:

Protect accounts
Detect suspicious activity
Prevent fraud and abuse
Investigate chargebacks and payment disputes
Investigate suspected violations of our Terms or policies
Protect hosts and guests
Protect the integrity and security of the Platform
Enforce account restrictions, suspensions, or terminations

This may include reviewing account activity, transactions, listings, communications, verification materials, and information received from relevant service providers.

8. COMMUNICATIONS

Stayability may send users communications reasonably necessary to operate the Platform, including:

Account communications
Listing-related communications
Verification communications
Reservation or booking-related communications
Customer support responses
Security notices
Policy or legal notices
Important service updates

Stayability does not currently use account information for routine promotional email or text-message marketing. If our marketing practices change, we may update this Privacy Policy and provide any choices required by applicable law.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide the Platform and services
Maintain accounts and transaction records
Facilitate reservations and payouts
Maintain appropriate verification records
Resolve disputes
Investigate fraud or policy violations
Process or defend against chargebacks
Enforce agreements
Establish, exercise, or defend legal claims
Comply with tax, accounting, regulatory, and other legal obligations

Retention periods may vary depending on the type of information, the nature of our relationship with the user, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete or de-identify it, subject to applicable law and legitimate business requirements.

Certain information may remain in backups or archival systems for a limited period after deletion from active systems.

10. ACCOUNT CLOSURE AND DELETION REQUESTS

Users who wish to close their account or request deletion of personal information may contact Stayability using the contact information below.

Closing an account or submitting a deletion request does not necessarily result in immediate deletion of all information associated with the account.

We may retain information where reasonably necessary or permitted by law for purposes including legal compliance, fraud prevention, dispute resolution, transaction records, chargebacks, enforcement of agreements, protection of users, or establishment or defense of legal claims.

Public content previously submitted by a user may continue to appear where reasonably necessary to preserve transaction history, reviews, records, or Platform integrity, subject to applicable law and our Terms of Service.

Our rights concerning user-submitted content are also governed by the Terms of Service.

11. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and should notify Stayability if they believe their account has been accessed without authorization.

12. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you reside and subject to applicable law, you may have rights concerning your personal information, which may include the right to:

Request access to personal information we maintain about you
Request information about how we collect, use, or disclose personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Obtain a portable copy of certain personal information
Opt out of certain uses or disclosures of personal information, where applicable
Opt out of certain targeted advertising, sale, or sharing of personal information, where applicable
Withdraw consent where processing is based on consent and applicable law permits withdrawal
Appeal certain decisions concerning a privacy request, where required by applicable law
Exercise applicable privacy rights without unlawful discrimination or retaliation

These rights are not absolute. Applicable law may permit or require us to retain or continue using certain information despite a request.

To submit a privacy request, contact us at: Email: ita@stayability.com, Phone: 862-213-4427. Please identify your request as a Privacy Request.

We may need to verify your identity before completing certain requests. Any verification information will be used for purposes reasonably related to verifying and processing the request.

Where permitted by applicable law, an authorized agent may submit certain requests on a user’s behalf. We may require reasonable proof of the agent’s authority and/or verification directly from the user.

If applicable law gives you a right to appeal our decision concerning a privacy request, you may submit an appeal using the same contact information and identifying the request as a Privacy Appeal.

13. SALE, SHARING, AND TARGETED ADVERTISING

Stayability does not sell personal information for monetary compensation.

Certain privacy laws may define “sale,” “sharing,” or “targeted advertising” more broadly than an exchange of information for money.

Where required by applicable law, Stayability will provide applicable privacy choices and opt-out mechanisms based on the technologies and services used by the Platform.

14. SENSITIVE PERSONAL INFORMATION

Certain information may be considered sensitive personal information or sensitive data under applicable privacy laws.

Stayability seeks to limit the collection of sensitive personal information to information reasonably necessary to provide the Platform, process transactions, maintain security, comply with law, or respond to a user’s request.

Stayability does not require guests to provide detailed medical histories or diagnoses to use the Platform. Guests should avoid providing unnecessary sensitive health information.

Where applicable law requires consent or provides additional rights concerning sensitive personal information, we will process such information in accordance with those requirements.

15. THIRD-PARTY SERVICES

The Platform may contain links to or integrate with third-party websites and services, including:

Host booking websites or booking pages
Payment and financial service providers, including Stripe
Property management or calendar services
Hosting and technology providers
Other third-party businesses or services

Third parties may collect information directly from users under their own privacy policies and terms.

When users follow a link from Stayability to a third-party website, information provided on that website is generally collected by the applicable third party rather than Stayability unless otherwise disclosed.

Stayability is not responsible for the privacy practices of third parties, and users should review the privacy policies of third-party services they use.

16. CHILDREN’S PRIVACY

The Platform is not directed to children under 13, and Stayability does not knowingly collect personal information directly from children under 13.

Users must be at least 18 years old and have the legal capacity to enter into a binding contract to create an account or make a reservation through the Platform.

If we learn that we have knowingly collected personal information directly from a child under 13 in circumstances prohibited by applicable law, we will take reasonable steps to delete it.

17. STATE-SPECIFIC PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state law.

The availability and scope of these rights depend on the user’s state of residence, the nature of the information involved, and whether the applicable law applies to Stayability.

Where a state privacy law applies to Stayability, we will process eligible privacy requests and provide required rights and disclosures in accordance with that law.

Nothing in this Privacy Policy is intended to limit rights that cannot legally be limited or waived.

18. CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will post the updated Privacy Policy and revise the Effective Date.

Where required by applicable law, we may provide additional notice of material changes.

19. CONTACT INFORMATION

Questions, account-deletion requests, privacy requests, or other inquiries concerning this Privacy Policy or Stayability’s privacy practices may be directed to: Stayability USA LLC, Attention: Privacy Inquiries, Email: ita@stayability.com, Phone: 862-213-4427.

20. LEGAL ENTITY

Stayability is operated by Stayability USA LLC.